How do I cancel my subscription?

Last Updated: May 07, 2018 03:44PM EDT
We’re so sorry to see you go! If there’s anything we can to help you change your mind, please email help@human.x.ai, and one of our customer success reps will do whatever they can to help. You can change your plan at any time. Here’s how:

Visit the Subscription page if you are on the Individual plan and follow the instructions below. For Team customers, please email us at help@human.x.ai and we will take care of your cancellation. 

Click Switch Plans to switch to our Personal (Free) plan. Choosing the Personal plan allows us to retain your meeting information, and you can work with Amy or Andrew again at any time by simply emailing them. (However, you’ll only be able to schedule 5 meetings per month.)

If you’d like to cancel completely, click on the “Deactivate my x.ai account” text in the lower right corner. If you deactivate, Amy or Andrew will no longer schedule your meetings, and you won’t have access to past meetings or payment data.

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