Why was my credit card declined?

Last Updated: Nov 15, 2017 12:21PM EST
Ugh. We hate it when that happens. Since we don’t process your credit card payments, the card was rejected by our payment gateway vendor, Stripe, or by your bank. Declines happen for many reasons.
  • Is the card expired?
  • Is all the billing information correct? We verify name, card number, expiration date and CVC.
  • Did you include the CVV2 “security code” printed on your credit card? For American Express, it’s usually a 4-digit code on the front. Other cards usually have a 3-digit code printed on the back.
  • Is your card account brand new? Even if your card has no spending limit, some banks start new accounts with a low “security limit” for fraud protection and may reject large purchases. Call your credit card issuer to change that limit.
  • The secure credit card gateway system might be busy, so try again in a couple of minutes.
  • The fraud signals banks use vary, so a previously successful card might later be declined.
If none of this helps, the next step is to contact your bank to find out why your card is being declined. The system we use only tells us that the card has been declined but doesn’t let us know the reason. Your bank can provide that information to you.
 
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete